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How 13bdbajee Handles Your Personal Information

Your account data, payment details, and browsing activity are handled with clear rules — not vague promises. This page explains exactly what we collect, why we collect it, and what you can do about it.

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What We Collect and Why It Matters

13bdbajee Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account or make a deposit through bKash, Nagad, or Rocket, we collect the information needed to process that transaction and keep your account secure. This includes your registered mobile number, payment reference IDs, and device identifiers tied to your session. We do

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not sell your data to third parties. Retention periods follow the purpose — transaction records are kept as long as your account is active and for a reasonable period after closure to meet any applicable compliance requirements. Cookie data tied to your session expires when you
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close the browser or after a set idle period. If you use the mobile browser, your device type and OS version are logged to help us deliver the right layout for your screen. We process your data to run your account, verify payments, prevent fraud, and
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communicate with you about your account status. You may request a copy of your stored data or ask us to delete information that is no longer needed for these purposes. Availability of certain features depends on your local law and eligible regions in Bangladesh.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT OUR TEAM

Reach Us About Your Privacy

If you want to access, correct, or remove your personal data, our support team handles these requests directly. Reach out through the channel that works for you, and we'll confirm receipt and next steps. Response times depend on the nature of the request, and complex data deletion requests may take a few business days to process fully.

Account Support Chat Use the live chat inside your account dashboard to raise a data request. Our team can pull up your record and walk you through the options in real time.

Email Data Requests Send a written request to our support email address listed in your account settings. Include your registered mobile number so we can locate your record quickly.

Mobile Wallet Verification For payment data queries related to bKash, Nagad, or Rocket transactions specifically, mention the wallet type and approximate date so we can locate the relevant records faster.

DATA SECURITY STANDARDS

How We Protect Your Account Information

Security on your account data is not just a setting — it is built into how we process every login, payment, and session. Here is what that looks like in practice across the four areas that matter most to your privacy.

Encryption at Rest and in Transit

Your personal data and payment references are encrypted both when stored on our servers and when transmitted between your device and our platform. We use SSL across all connections.

Cookie Controls

We use session cookies for login continuity and analytics cookies to understand how you use the mobile browser. You can manage cookie preferences through your browser settings at any time.

Account Access Monitoring

Each login is tied to a device fingerprint and session token. If a new device accesses your account, the system flags it. You will see recent login activity inside your account security tab.

Data Retention and Deletion

We keep your data only as long as needed for the purposes it was collected. Submit a deletion request via support chat or email and we will confirm what can be removed and what must be retained for compliance.

Questions About Your Data and Privacy

These are the questions we hear most often about how your personal information is handled on this platform. If your question is not here, reach out through support chat or email.

We store your registered mobile number, device identifiers, session logs, and payment reference IDs from bKash, Nagad, or Rocket transactions. We do not store payment PINs or full wallet credentials.

Yes. Send a request through support chat or to our support email with your registered mobile number. We will compile your stored data and share it with you within a reasonable timeframe.

Contact us via live chat inside your account or by email. We will confirm which data can be deleted immediately and which must be retained for transaction compliance and fraud prevention purposes.

We do not sell your data. We share information only with payment processors like bKash, Nagad, and Rocket as needed to complete transactions, and with service providers who run parts of the platform under confidentiality agreements.

Payment reference records are kept for as long as your account is active and for a period after closure to support any outstanding transaction queries or compliance requirements that apply in eligible regions.

After you close your account, we retain transaction records for a compliance period then delete your personal data. You can confirm the exact retention period by contacting our support team at the time of closure.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 13bdbajee Handles Your Personal Information

Reach Us About Your Privacy

How We Protect Your Account Information

Encryption at Rest and in Transit

Cookie Controls

Account Access Monitoring

Data Retention and Deletion

Questions About Your Data and Privacy

01 What personal data does 13bdbajee store about me?

02 Can I request a copy of all the data you hold on my account?

03 How do I ask for my data to be deleted?

04 Does 13bdbajee share my data with third parties?

05 How long are my bKash or Nagad payment records kept?

06 What happens to my data if I close my account?

Privacy Policy

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